Staffing Industry Analysts:企业对招聘聊天机器人的投资力度加大

首页 > 行业动态   发布机构: 人力资源市场观察  2019-05-20 17:05

(2019年5月20日,/HRoot.com/)据Staffing Industry Analysts发布的《聊天机器人概论》报告显示,从2014年至今,对招聘聊天机器人的投资力度猛增,仅四个最知名的聊天机器人就筹集了超过1亿美元的资金。

报告称:招聘聊天机器人已经吸引了大量投资,许多大型人才服务公司已经对聊天机器人供应商进行了战略性投资,或开发了自己的招聘聊天工具。

其中,一个名为“Eightfold”的聊天机器人公司已筹集了5,180万美元的资金,虽然该公司还有其他的业务,但它是招聘聊天机器人领域中获得资金数目排在第一的公司。Mya Systems筹集了3,240万美元,排名第二。

Gartner预测,到2021年,相比于传统的移动应用程序开发,超过一半的企业每年将花费更多的时间用于聊天机器人的开发上。

聊天机器人本质上是机器人客户服务代理,能够处理日常的人工任务/交互。有些人使用人工智能。然而,聊天机器人之间的共同点是使用电子界面与个人通信(聊天),从对话中收集并使用数据完成任务或更新记录而无需人为干预。

SIA全球研究执行总监John Nurthen表示:“我们的报告列出了聊天机器人领域的30家公司以及如何选择聊天机器人的信息。范围涵括从基本的电子表格到全球部署的企业级会话AI招聘机器人。”


INVESTMENT IN RECRUITING CHATBOTS JUMPS: SIA

(May.20, 2019, /staffingindustry.com/)Investment in recruiting chatbots jumped from 2014 through this year, and more than $100 million in funding has been raised for the four most significant chatbots alone, according to the “Introduction to Chatbots” report released by Staffing Industry Analysts.

“Recruitment chatbots, in particular, have attracted significant investment and a number of large staffing firms have made strategic investments into chatbot providers or developed their own tools,” according to the report.

One chatbot, Eightfold, has raised $51.8 million; it’s the most raised among the recruiting chatbots, although it has additional functionality. Mya Systems raised $32.4 million, the second-most.

In a separate prediction, Gartner forecast that by 2021, more than half of enterprises will spend more each year on chatbots and their creation than on traditional mobile app development.

Chatbots are essentially robot customer service agents, capable of handling routine human tasks/interactions. Some use artificial intelligence. However, the common denominator among chatbots is use of an electronic interface to communicate with individuals (chat), collect data from the conversation and use the data to complete a task or update records without human intervention.

“Our report lists 30 firms in the chatbot space as well as information on how to select a chatbot,” said John Nurthen, SIA’s executive director of global research. “These range  rudimentary electronic forms to globally deployed, enterprise-level conversational AI recruiting bots.”
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